Refund policy

Furniture Return & Refund Policy

At HEMUJI, each piece of furniture is carefully prepared for your order. Because our furniture is shipped internationally from China to the United States, we encourage customers to carefully review product dimensions, materials, finishes, colors, and delivery information before placing an order.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at n20260825869@gmail.com.

If production or order preparation has not yet begun, we will make every reasonable effort to cancel the order and issue a refund.

Once production, customization, packing, or shipping has begun, cancellation may no longer be possible or may be subject to reasonable costs already incurred.

Please contact us as soon as possible so we can review the status of your order.

Made-to-Order and Customized Furniture

Furniture made or modified specifically for you, including changes to dimensions, materials, finishes, colors, or other specifications, is considered made-to-order or customized furniture.

Once production has begun, made-to-order or customized furniture cannot normally be returned or cancelled due to a change of mind, incorrect size selection, personal preference, or other non-quality-related reasons.

Please carefully confirm all dimensions, materials, finishes, and specifications before approving a customized order.

This does not affect your rights if the furniture arrives damaged, defective, or materially different from the specifications agreed upon with HEMUJI.

Returns for Standard, Non-Customized Furniture

For standard, non-customized furniture, please contact us within 7 days of delivery if you wish to request a return for a non-quality-related reason.

To be eligible for consideration, the furniture must be unused, undamaged, unassembled or unmodified by the customer, and returned in its original condition and original packaging.

All returns require prior authorization from HEMUJI.

Please do not ship furniture back without receiving return instructions and the correct return address from us.

Return Shipping Costs

Because HEMUJI furniture is shipped internationally, return shipping costs can be substantial.

For approved returns that are not related to damage, defects, or an incorrect item, the customer is responsible for the actual outbound shipping costs incurred by HEMUJI and the return shipping costs.

Any applicable outbound shipping costs, return shipping costs, or other reasonable return-related transportation charges may be deducted from the refund.

We recommend contacting us before requesting a non-quality-related return so that we can explain the expected return process and estimated costs.

Damaged, Defective, or Incorrect Items

Please inspect the furniture and its packaging as soon as reasonably possible after delivery.

If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide your order number and clear photographs of the furniture, the affected area, and the outer and inner packaging where applicable.

Please retain the original packaging while we review your claim.

After reviewing the issue, HEMUJI will work with you to determine an appropriate solution. Depending on the circumstances, this may include repair, replacement parts, replacement, or a full or partial refund.

For confirmed product defects, shipping damage, or incorrect items caused by HEMUJI or our delivery partners, HEMUJI will cover reasonable costs required to resolve the issue.

Natural Characteristics of Solid Wood

Solid wood is a natural material, and every piece is unique.

Variations in wood grain, color, texture, mineral streaks, knots, and other naturally occurring characteristics are not normally considered defects.

Natural wood may also gradually change in color or appearance due to light exposure, humidity, temperature, and aging.

Minor variations between product photographs and the delivered furniture may occur due to natural material variation, lighting, photography, and display settings.

Items That Cannot Normally Be Returned

Unless required by applicable law or the item is confirmed to be damaged, defective, or incorrect, we generally cannot accept returns for:

- Made-to-order or customized furniture after production has begun
- Furniture that has been used, damaged, altered, modified, or improperly cared for after delivery
- Furniture returned without prior authorization
- Furniture without its original packaging where the lack of packaging prevents safe return transportation
- Natural variations in solid wood that are not product defects

Return Instructions

All returns must be approved by HEMUJI before shipment.

Please contact us first so we can review your request and provide return instructions and the appropriate return address.

Unauthorized returns may not be accepted.

Please keep all original packaging until you have inspected the furniture and confirmed that there are no shipping-related issues.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If the refund is approved, it will be issued to the original payment method.

Please allow additional processing time for your bank, credit card company, or payment provider to post the refund to your account.

For approved non-quality-related returns, applicable outbound shipping costs, return shipping costs, and other reasonable return-related transportation costs may be deducted from the refund.

Original shipping costs will not be deducted when the return is due to a confirmed defect, shipping damage, or incorrect item for which HEMUJI is responsible.